Support

FAQ

What we get asked most: what's included in a purchase, how downloading works, refunds, and how we keep the content current.

Purchase & Licenses

The guide purchase includes a PDF. You will receive the download link immediately after checkout. The PDF is optimized for desktop reading and printing.

Individual country guides are priced as one-time purchases with no subscription required. We also offer regional bundles at a discounted rate — typically 20–25% off compared to buying guides individually. All prices are displayed in your local currency at checkout.

Yes! Our Teams plan is designed for organizations sending employees abroad or onboarding international hires. Team licenses include shared access for up to 25 members, volume discounts, and optional custom branding. Contact us at info@aurixon.io for a quote.

Absolutely. At checkout you can enter a recipient email address and we will send the download links directly to them along with a personalized message from you.

Downloads & Access

Each guide is delivered as a PDF, optimized for desktop, tablets and printing. The file is DRM-free, so you can read it on any device that opens PDFs.

Yes. Your download links remain active indefinitely. You will also receive an email with your links after purchase, and you can request a fresh link anytime by contacting info@aurixon.io with your order number.

No. Since our guides are DRM-free PDF files, you can load them onto as many personal devices as you like — laptop, tablet, phone, or e-reader. We just ask that you do not share files outside your household or team license.

Refunds

You have a 14-day right of withdrawal under EU distance selling rules. Digital content has one exception: when you complete your purchase you consent to delivery starting immediately and acknowledge that the right of withdrawal is lost once the download begins. If you have not started the download, your 14-day right of withdrawal still applies — email info@aurixon.io and we will refund the purchase in full. Bundles and team licences are handled case by case.

Content & Updates

We review our guides regularly and make updates when needed to keep the content useful, relevant, and aligned with current business practices and cultural developments.

We currently offer guides for the Nordics and Poland.

Didn't find your answer?

Write to us and we'll get back to you. We answer anything about purchases, downloads and what's inside the guides.

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